--- layout: default_v3 language: default permalink: field-service-management/what-is-field-services.html i18n_link: 2891 updated: 2023-01-11 #--- article key-values ---# collection: default_topiccluster t_keyword: What Is Field Services tags: what is field services, field services, field service management, managing field services type: supporting page_id: 2891 hreflang_id: 2891 parent_id: 2873 date_published: 2021-02-03 date_modified: 2023-01-11 #--- javascript schema ---# javascript_schema: - script: jquery_3_2_0_min - script: bootstrap_min - script: article_infinite_scroll - script: article_mix_infinitescroll - script: article_mix - script: article_mix_faq - script: article_mix_toc #--- section schema ---# section_schema: - section: nav-main_menu - section: article_body_v2 - section: footer - section: schedule_demo_cta #--- page key-values ---# meta_tags: t_meta_title: Field Services - Types, Challenges, & More t_meta_description: Field services refers to installing and repairing equipment at the property of a customer. Service management requires a revamped business model that incorporates cloud based service management FSM. t_meta_abstract: Field services refers to installing and repairing equipment at the property of a customer. Service management requires a revamped business model that incorporates cloud based service management FSM. i_meta_image: article_body: json-ld_article: v_date_published: 2021-02-03 v_date_modified: 2023-01-11 author: p_author_id: 203 t_author: Priyanka Bhadani p_author_url: priyanka-bhadani.html i_author: 203.png t_author_description: Lauren is an experienced writer who enjoys reading, travelling, and spending time with her children. p_author_facebook: //www.facebook.com/HubWorksApp p_author_twitter: https://twitter.com/HubworksApp p_author_linkedin: p_author_instagram: feature_snippet: p_type: text t_title: t_description: content: heading: t_title: Field Services - Types, Challenges, & More t_description: Field services refers to installing and repairing equipment at the property of a customer. Service management requires a revamped business model that incorporates cloud based service management FSM. image: i_image: field-services-types-challenges-more-1611947874-1207.png t_image_description: What is field services? - Installing and repairing equipment v_image_attribution: Unsplash v_image_license: Unsplash v_video: paragraphs: - t_headline: t_text: The data-driven world has forced every industry to expand its business model to adapt to growing customer demands. Manufacturers have been most impacted, as automation no longer requires human labor for many of their processes.

Instead of throwing in the towel, many service companies have found success by using self service FSM software and machine learning to their advantage. A strategic action plan that employs data collection, embedded sensors, and analytics can attract more customers and harness new revenue streams.

Service organizations who incorporate field work as part of their business model have also expanded their services and implemented mobile field solutions or other technologies to maintain profitability. Read ahead for an overview of field work and the biggest challenges facing the industry. p_headline_type: h2 image: i_image: t_description: v_attribution: v_license: callout_text: - t_title: Manufacturers and Technology t_text: - t_headline: What Are Field Services? t_text: Field services refers to work performed at the property of customers as opposed to on-site. In field work, a certified technician installs, repairs, or manages a company-related product at a customer location.


For example, an internet service provider may employ field workers to assist in repairing or installing internet service at a customer's house. Or, a fire and safety company may set up hydrants at specific locations to ensure compliance with industry-related regulations.

Over time, field services have evolved from being only a form of customer service to a profitable and growing enterprise in and of itself. p_headline_type: h2 image: i_image: t_description: v_attribution: v_license: video: v_video: 5c3r1rdrLGo v_video_language: default t_name: Field Service Technician Careers t_description: Our field service technicians deliver a "WOW!-worthy" experience for our customers every day, with every cable, phone & internet installation they provide. v_url: //youtu.be/5c3r1rdrLGo i_thumbnail: //i.ytimg.com/vi/5c3r1rdrLGo/default.jpg i_thumbnail_1x1: //i.ytimg.com/vi/5c3r1rdrLGo/default.jpg i_thumbnail_4x3: //i.ytimg.com/vi/5c3r1rdrLGo/mqdefault.jpg i_thumbnail_16x9: //i.ytimg.com/vi/5c3r1rdrLGo/sddefault.jpg v_upload_date: 12-8-2017 v_length_minutes: 2 v_length_seconds: 37 v_view_count: 10139 callout_text: - t_headline: Field Service Activities t_text: The field service industry contains different activities and components, which include-

1. Installation
Field service operators receive work orders and then dispatch a qualified field technician to customer locations. A field worker must make certain that the piece of equipment is fully functional upon installation.

This requires scheduling, dispatching and route optimization from the back office. The installation process sets a standard for any repairs, changes, or maintenance that occurs in the future. Operators also have a responsibility to optimize the work order management process by streamlining the entire installation process from start to finish.

2. Maintenance
Over time, more organizations are prioritizing preventative maintenance to mitigate future problems. Maintenance activities can be corrective, preventative, or proactive. Corrective maintenance repairs a piece of equipment that has broken down, preventative maintenance schedules inspections to prevent breakdowns, and proactive maintenance predicts future problems by reviewing notes and performing data analysis through management software.

3. Adoption
Field service technicians offer expertise so customers can gain the most benefits from their product and achieve desired results. Technician job requirements also include providing consultations and recommendations, which may necessitate selling new services or products. p_headline_type: h3 image: i_image: field-service-activities-1611947874-2473.png t_description: Unsplash v_attribution: Unsplash v_license: Unsplash callout_text: - t_headline: Field Service Challenges t_text: Field service operators have many responsibilities to ensure customers receive the best results from their purchased product. Scheduling dispatch, inventory management, handling a work order, providing preventative maintenance, and following up with customers are just a few of the requirements in managing field work.


Streamlining and optimizing this process requires a service business to wear several hats and employing automated software solutions. As technology has evolved, new demands are placed on manufacturers who want to stay profitable by providing a management service. These include - p_headline_type: h2 image: i_image: t_description: v_attribution: v_license: callout_text: - t_headline: 1. Enhancing the Customer-Supplier Relationship t_text: Customers anticipate that field service operators assist them in achieving a set of desired results. Traditionally, operators were responsible for making a product, selling it, and shipping it. Any installation or repair services that were offered were minimal and a very small part of a much larger operation.

As warranties became more common, companies offered additional services at no cost. Because customer demands for field services have grown, operators need new ways to stay profitable. It's no longer feasible to simply rely on the revenue from equipment sales. Companies must revamp their business model by offering additional desired field services at a cost. p_headline_type: h3 image: i_image: 1-enhancing-the-customer-supplier-relationship-1611947874-9739.png t_description: Unsplash v_attribution: Unsplash v_license: Unsplash callout_text: - t_headline: 2. Digital Transformation and the Value of Products t_text: Digital technology can now solve many of the problems that once required a technician. The best field service companies know to collect real time data through a service management solution or ioT because it is more valuable than the price of the equipment itself.

By using new technologies to optimize the data collection processes, manufacturers can overcome the losses caused by the digital transformation and maintain profitability. Operators must implement a new business model with an action plan that further monetizes ioT services. p_headline_type: h3 image: i_image: t_description: v_attribution: v_license: callout_text: - t_headline: 3. Gaining the Full Benefits of Data Collection t_text: Industrial manufacturers have new avenues to optimize customer needs with their products by employing ioT. Often referred to as the Internet of Things iot, it is a system of related objects that can gather and deliver data to a wireless network without needing a person to mediate the process.

Embedded sensors placed in equipment can collect performance data, pinpoint problem areas, and deliver insight into optimization opportunities. Many manufacturers have not gained the full benefits of employing a ioT strategy because they aren't sure how to make sense of the data or use it to their benefit.

A revamped, data-driven business model is needed to align manufacturers with field service software and other 21st-century technology to gain the most profit, keep current clients satisfied, and attract new markets. p_headline_type: h3 image: i_image: 3-gaining-the-full-benefits-of-data-collection-1611947875-9561.png t_description: Unsplash v_attribution: Unsplash v_license: Unsplash callout_text: - t_title: Internet of Things Market t_text: - t_headline: Key Takeaways t_text: In conclusion, here are the key takeaways to remember about field service types and challenges-

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