--- layout: default_v3 language: default permalink: front-of-the-house/waiting-area.html i18n_link: 4141 updated: 2021-07-26 #--- article key-values ---# collection: default_topiccluster t_keyword: Waiting Area tags: waiting area, front of the house, business management, ziphaccp type: supporting page_id: 4141 hreflang_id: 4141 parent_id: 4113 date_published: 2021-07-26 date_modified: 2021-07-26 #--- javascript schema ---# javascript_schema: - script: jquery_3_2_0_min - script: bootstrap_min - script: article_infinite_scroll - script: article_mix_infinitescroll - script: article_mix - script: article_mix_faq - script: article_mix_toc #--- section schema ---# section_schema: - section: nav-main_menu - section: article_body_v2 - section: footer - section: schedule_demo_cta #--- page key-values ---# meta_tags: t_meta_title: Waiting Areas in Restaurants t_meta_description: The waiting area in a restaurant offers an opportunity to provide extra hospitality for the guests. t_meta_abstract: The waiting area in a restaurant offers an opportunity to provide extra hospitality for the guests. i_meta_image: article_body: json-ld_article: v_date_published: 2021-07-26 v_date_modified: 2021-07-26 author: p_author_id: 153 t_author: Cynthia Vespia p_author_url: cynthia-vespia.html i_author: 153.png t_author_description: Cynthia Vespia is a content writer/copywriter helping brands connect with their customers through top quality content. She is also a published fantasy author giving villains a purpose and heroes a hard time. p_author_facebook: //www.facebook.com/HubWorksApp p_author_twitter: https://twitter.com/HubworksApp p_author_linkedin: p_author_instagram: feature_snippet: p_type: text t_title: t_description: content: heading: t_title: Waiting Areas in Restaurants t_description: The waiting area in a restaurant offers an opportunity to provide extra hospitality for the guests. image: i_image: waiting-areas-in-restaurants-1627061644-6298.png t_image_description: waiting area espa ol fran ais waiting room area waiting ng vi v_image_attribution: //pixabay.com/photos/cafe-restaurant-bar-people-tables-768771/ v_image_license: Creative Commons Zero v_video: paragraphs: - t_headline: Waiting Areas and Why They Matter in Restaurants t_text: Restaurants choose whether to have a designated area for waiting. Some may incorporate it into the bar area and other don't have one at all. Those restaurants that do have a waiting area understand the opportunity it presents to to showcase hospitality to guests.

The waiting area can often be overlooked when designing the floorplan. Not putting in enough attention to detail will reduce the comfort level of guests and their patience for waiting will be shortened.

At minimum, comfortable seating should be available. Menus and displays for daily specials or other events should be close by for guests to peruse while they wait. Implementing other elements to keep guests comfortable are the choice of the restaurant and how it ties into the theme.

The waiting area shouldn't be too far away from the host stand so that the guests feel forgotten. Keep the guests informed and entertained to cut down on a negative experience. p_headline_type: h2 image: i_image: waiting-areas-and-why-they-matter-in-restaurants-1627061644-5307.png t_description: //pixabay.com/photos/vintage-restaurant-window-lamps-791942/ v_attribution: //pixabay.com/photos/vintage-restaurant-window-lamps-791942/ v_license: Creative Commons Zero callout_text: - t_headline: How a Well Designed Waiting Area Improves Guest Experience t_text: A restaurant owner should seek to provide a stress-free and comfortable waiting area for guests. The following ideas will help improve guest experience while waiting.

Entertainment
Having a form of entertainment available is a good way to distract the guests from wait times. Setting up the waiting area with amenities like TV, reading material or free Wi-Fi will allow the guests to keep busy. Today's guest will have a mobile device, so having Wi-Fi as an option is a must. Some bar areas provide interactive gaming to keep the attention of the guest occupied.

When providing television options, make sure there is a variety to choose from. Not every guest has the same interests. If multiple monitors are too pricey, a split screen can show different viewing options.

Charging stations for laptops and mobile devices make it more convenient for guests who would like to multi-task. Using the wait time for tasks that need doing will be a valuable option.

Communication
Case studies have shown that guest frustration would be minimized if the wait time was told to them in advance. The host staff should always know an approximate wait time to relate to the guest.

Using technology can also provide a better balance when guest's are waiting. Whether it is via text message or automatic beeper system, it cuts down on confusion for the guest to know when their table is ready.

Atmosphere
Ambiance is important for all areas of the restaurant. A welcoming reception area and waiting area will create a calming environment.

Don't Skimp on Comfort- Waiting long for a seat in a restaurant can be made worse if it is uncomfortable to do so. Furniture should be tested out before being placed in the waiting area. There should always be a place to sit down and it should be accessible to all.

Upgrades to furniture should be made well in advance before they wear out. While a guest waits, they shouldn't be waiting in a shabby atmosphere as it will give the a poor impression.

Waiting is necessary sometimes, but it doesn't have to be a terrible experience. Incorporating ways to keep guests comfortable, entertained, and informed will keep the a positive dining experience. p_headline_type: h2 image: i_image: t_description: v_attribution: v_license: video: v_video: 8F6PKRdRhCU v_video_language: default t_name: Top 8 Ideas To Help You Layout and Design Your Waiting Room t_description: Shop All Lesro Reception Seating- //bit.ly/2UvGKyR Read The Full How To Layout & Design Waiting Room Post- //bit.ly/2AJHG72Let's be honest, no one enjoys waiting in a waiting room, but it's something we all do and sometimes we can wait a while. Recent research found the average time a person spends in a doctor's waiting room is about 21 minutes. With this in mind it is no wonder why the impression your waiting area gives off could be a make or break experience; it is extremely important to ensure guests feel comfortable and welcomed while they are sitting in your space. In this video, we will be covering the top 8 ideas to help you layout and design the perfect waiting room setting.Full Disclaimer- We are an office furniture dealer and sell some of the products we review. To learn more about the products we sell, our review process and why you can trust us, please visit- //bit.ly/2LsiXIy v_url: //youtu.be/8F6PKRdRhCU i_thumbnail: //i.ytimg.com/vi/8F6PKRdRhCU/default.jpg i_thumbnail_1x1: //i.ytimg.com/vi/8F6PKRdRhCU/default.jpg i_thumbnail_4x3: //i.ytimg.com/vi/8F6PKRdRhCU/mqdefault.jpg i_thumbnail_16x9: //i.ytimg.com/vi/8F6PKRdRhCU/sddefault.jpg v_upload_date: 10-4-2019 v_length_minutes: 6 v_length_seconds: 26 v_view_count: 8279 callout_text: - t_title: Key Takeaways t_text: Elements to add to a waiting area

- t_headline: Conclusion to Waiting Areas t_text: p_headline_type: h2 image: i_image: t_description: v_attribution: v_license: callout_text: event_body: json-ld_event: t_name: Employee Scheduling for Restaurant Managers t_description: Attendees will learn how create excellent schedules. The class teaches managers how to estimate the number of employees they need to staff their locations; how to accurately forecast their customer demand; how to quickly and accuaratly write and communicate schedules to employees; and how to evaluate the accuracy and optimization of their schedules to make adjustments. v_start_date: 2022-08-08 i_image: p_location_name: Altametrics Online Webinar Course p_address: webinar.hubworks.com?site=altametrics v_price: 10.00 t_offer_description: Priority Registration v_registration_url: webinar.hubworks.com?site=altametrics ---