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t_keyword: Drive Thru Management
tags: Drive Thru Management, POS System
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date_published: 2020-12-09
date_modified: 2023-01-16
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  t_meta_title: Drive Thru Management- 12 Ways to Improve Quality & Speed
  t_meta_description: There are numerous best practices and drive thru management tips available to improve both food quality and service times.
  t_meta_abstract: There are numerous best practices and drive thru management tips available to improve both food quality and service times.
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    v_date_published: 2020-12-09
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    t_author: Mary Kate Morrow
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    t_author_description: Mary Kate Morrow is a writer, editor, and social media professional currently employed as a Digital Content Writer at Altametrics. She previously graduated with both a Bachelors degree in English Language and Literature and a Bachelors degree in Gender Studies from the University of California, Los Angeles.
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    heading:
      t_title: Drive Thru Management- 12 Ways to Improve Quality & Speed
      t_description: There are numerous best practices and drive thru management tips available to improve both food quality and service times.
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      - t_headline: 
        t_text: From Taco Bell to Burger King to Chick Fil A, there are many quick service restaurants for drive thru customers to choose from.<br><br> In order to stay successful with so much competition, fast food restaurants must find a way to offer quality food products paired with great customer service and rapid service speed.
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      - t_headline: 7 Ways to Improve Drive Thru Times
        t_text: A recent Chick Fil A study found that about 50% of millennial parents would rather skip eating altogether than wait in a long line with their children. Considering this shocking statistic, fast food businesses should prioritize <a href="//plumpos.com/payment-processing.html" data-skyscraper="Payment Processing for Businesses- How to Accept Various Payments">service speed optimization</a>, especially for drive thru diners on the go.<br><br>7 methods to decrease drive thru times include-
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      - t_headline: 1. Digital Signage
        t_text: Digital signage is often the first point of interaction for drive thru customers when ordering fast food. As such, businesses must make sure digital menu boards and confirmation boards are in good condition and clearly readable.<br><br>If a confirmation or digital menu board is outdated, difficult to read, or vandalized, it should be promptly replaced. Accessible and clear digital signage will decrease wait times while increasing the likelihood of a customer returning.
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      - t_headline: 2. Online Ordering Capabilities
        t_text: <a href="//plumpos.com/payment-processing.html" data-skyscraper="Payment Processing for Businesses- How to Accept Various Payments">Online ordering</a> through a mobile device or computer can significantly decrease wait times while improving the overall customer experience. Services like Order Pay provide customers with mobile ordering capabilities including order confirmation prompts and real time updates.
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          i_image: 2-online-ordering-capabilities-1607547753-1374.png
          t_description: //pixabay.com/photos/burger-burgers-cheeseburger-chicken-1868732/
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          v_license: Creative Commons Zero
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      - t_headline: 3. POS Compatibility
        t_text: The ability to sync a third party online ordering tool with the restaurant POS system increases efficiency by avoiding the need for an employee to manually reenter information. Order accuracy is also improved when the customer's <a href="//plumpos.com/payment-processing.html" data-skyscraper="Payment Processing for Businesses- How to Accept Various Payments">online order</a> is sent directly to the restaurant POS system, bypassing potential employee errors.
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      - t_headline: 4. Updated Menus
        t_text: Digital menu boards should be updated to display certain menu items at different points in the day. For example, if a quick service restaurant stops selling breakfast at 10 a.m., those menu items can be removed from the digital menu board before the lunch rush.<br><br>Decreasing the number of listed menu items can reduce the time a customer spends on deciding what to order while suggestive selling initiatives can increase up selling potential.
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      - t_headline: 5. Order Confirmation
        t_text: Order confirmation boards verify order accuracy instantly to prevent elongated service times resulting from amending incorrect orders.
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      - t_headline: 6. Separate Drive Thrus
        t_text: If a business has the ability and resources necessary, they should designate separate drive thrus for online orders. As customers pass swiftly through the online and mobile ordering drive thru, traditional drive thru customers may be motivated to try alternative ordering channels to reduce their wait times.
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      - t_headline: 7. Hybrid Drive Thru
        t_text: Particularly if a restaurant does not have dual drive thru capabilities, assigning an employee to walk out and take orders in the drive thru can decrease wait times considerably. Integrating a handheld tablet with the restaurant's POS system will allow orders to be prepared before a customer even reaches the initial menu board.
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      - t_headline: 4 Ways to Increase Drive Thru Quality
        t_text: Drive thru customers want more than just high-speed service, they also want high quality food products. 4 ways to increase food quality while maintaining quick service speeds include-
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      - t_headline: 1. Verbal Confirmation
        t_text: Employees should verbally confirm an order at two separate points in the drive thru process. First, the order should be repeated back to a customer immediately after it is taken in front of the menu board.<br><br>Second, an employee should reconfirm the order at the drive thru window before the customer accepts the food. The second confirmation decreases the likelihood of a customer driving off with an incorrect order which would negatively affect customer satisfaction rates and potentially increase wait times for other drive thru diners.
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      - t_headline: 2. Quality Checks
        t_text: It does not matter how optimal a drive thru service time is if the food provided to a customer is of low quality or incorrect. If an unsatisfied customer needs to visit the drive thru for a second time, all drive thru customers present are also negatively affected.<br><br>To avoid this situation, management should make sure employees double check that all menu items were prepared properly before they are handed off to the customer.
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      - t_headline: 3. Inventory Management
        t_text: Improperly managed inventory can result in certain menu items being unavailable which in turn decreases customer satisfaction levels. Alternatively, if ingredients are not stocked correctly, a customer may be greeted with an incorrect condiment or ingredient that could ruin their entire meal.<br><br>A best practice to keep inventory items properly stocked is to invest in and implement inventory management software that can integrate with existing <a><a href="//plumpos.com/payment-processing.html" data-skyscraper="Payment Processing for Businesses- How to Accept Various Payments">POS</a> systems,</a> enabling management to track all ingredient usage in real-time with every sale and purchase order.
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      - t_headline: 4. Set Standards
        t_text: Large fast food restaurant chains like Burger King and Taco Bell generally have set standards in place regarding specifics such as condiments and utensils. Smaller fast food businesses should also maintain a universal customer experience by setting standards in accordance with customer demands.
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      - t_headline: Key Takeaways
        t_text: <ul><li>The restaurant industry contains a wide variety of fast food establishments for customers to choose from. In order to gain a competitive advantage, fast food restaurants need to quickly provide both great customer service and high-quality food items to their customers.<br><br></li><li>Methods to decrease drive thru wait times range from updating digital signage to implementing online ordering capabilities.<br><br></li><li>Ways to increase drive thru food quality include providing multiple verbal confirmations and regularly performing quality checks.</li></ul>
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    t_name: Employee Scheduling for Restaurant Managers
    t_description: Attendees will learn how create excellent schedules. The class teaches managers how to estimate the number of employees they need to staff their locations; how to accurately forecast their customer demand; how to quickly and accuaratly write and communicate schedules to employees; and how to evaluate the accuracy and optimization of their schedules to make adjustments.
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    p_location_name: Altametrics Online Webinar Course
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    v_price: 10.00
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