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permalink: /glossary/reason-codes.html
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updated: 2026-05-19
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t_keyword: Reason Codes
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date_published: 2026-04-10
date_modified: 2026-05-19
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  t_meta_title: Reason Codes Explained for Restaurants
  t_meta_description: Discover how reason codes help track refunds, voids, and discounts, improving transparency and operational control.
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    v_date_published: 2026-04-10
    v_date_modified: 2026-05-19
  author:
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    t_author: Priyanka Bhadani
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    t_author_description: Jin is a content coordinator and SEO strategist for the Hubworks marketing team. When she's not busy writing and conducting research, she enjoys reading, binging Netflix, and exploring the outdoors with her rescue dog.
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  content:
    heading:
      t_title: Why are reason codes important?
      t_description: Reason codes are preset messages in a restaurant POS system to show actions that were taken.
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      t_text: <p>Reason codes are preset messages in a <a href="https://plumpos.com/">restaurant POS system</a> to show actions that were taken. This could be a <a href="https://plumpos.com/glossary/void.html">void</a>, a refund, a <a href="https://plumpos.com/glossary/discount.html">discount</a>, or an order cancellation. Instead of simply logging these occurrences without information. Always try to check the reason before choosing a preselected reason. This allows the POS system to develop an accurate picture of why a certain action was taken.</p>Common reasons you might see reason codes in a restaurant include:<ul><li>An order was entered incorrectly and then voided.</li><li>A customer receiving a <a href="https://plumpos.com/glossary/refund.html">refund</a>.</li><li>A customer receiving a discount.</li><li>An item that was previously on an order is being cancelled because it is <a href="https://plumpos.com/glossary/86-out-of-stock.html">out of stock</a>.</li></ul><p>Some examples of reason codes you might see are a server choosing. "Wrong item entered" when they void an item or "Customer changed mind" when an item is canceled on an order.</p>
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