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permalink: /glossary/manager-override.html
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updated: 2023-03-23
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t_keyword: Manager Override
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date_published: 2026-03-26
date_modified: 2023-01-19
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  t_meta_title: What is Manager Override in POS Systems?
  t_meta_description: Learn what manager override means in restaurant POS systems, how it works, and how it controls discounts, refunds, and sensitive transactions securely.
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    v_date_published: 2026-03-19
    v_date_modified: 2023-01-19
  author:
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    t_author: Priyanka Bhadani
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    t_author_description: Jin is a content coordinator and SEO strategist for the Hubworks marketing team. When she's not busy writing and conducting research, she enjoys reading, binging Netflix, and exploring the outdoors with her rescue dog.
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  content:
    heading:
      t_title: What is Manager Override? 
      t_description: Manager override is a key feature in a restaurant's POS or management system. It lets managers approve certain transactions that regular staff can't touch, like voiding an order, processing refunds, reopening a closed check, or fixing billing mistakes.
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      t_text: <p>Manager override is a key <a href="https://plumpos.com/blog/features-benefits-restaurant-pos-systems.html">feature in a restaurant's POS</a> or management system. It lets managers approve certain transactions that regular staff can't touch, like voiding an order, processing refunds, reopening a closed check, or fixing billing mistakes. These steps affect revenue and reports, so they need that extra layer of sign-off.</p><p>During regular daily transactions at the <a href="https://plumpos.com/hardware/pos-terminal/">POS terminal</a>, there are numerous instances where Manager intervention may be necessary to finalize the transaction. Determining which specific actions necessitate Manager involvement and approval is a decision that the retailer must establish as part of their business policy. Plum POS offers the tools within the Manager Overrides function to enforce approval controls over various POS actions that may require the store manager's supervision and intervention prior to completion.</p><p>When applying discounts to customer orders, you can set up the manager override for different discounts. For instance, if the discount exceeds 10%, the customer service representative (CSR) cannot implement it directly and must obtain approval from the manager.</p>

 

 
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